ICT Services

ICT Services

ICT Helpdesk

How we can help you

The ICT Helpdesk is the first point of contact for staff, students and parents with regards to ICT services and information at CCGS.

Our aim is to assist you in a friendly and helpful manner during your first contact with us and work as a team to help resolve your issue as soon as possible.

Operating Hours Phone Request Help Online
8.00am - 4.00pm     Monday to Friday (02) 4365 8486 Log a Helpdesk Request

 

How you can help us

Be polite and courteous to our staff

Computer issues are often frustrating, particularly if a deadline is looming. However, angry words and unhelpful comments will only have a negative impact on the situation and potentially put the technician offside. This will make it harder to resolve the issue. Keep in mind the helpdesk staff are here to help you and work through your issue with you and are not the cause of the issue.

Be patient if our queues are long

Sometimes there are peaks in demand for the Helpdesk. Feel assured that your request is important to us and during these times we are actively working through queues to get back to you as soon as we can.

Have your problem detailed as best you can for us

Recording details of the error messages and the steps you took before the issue occurred and sending these to us will help us identify and solve your problem quicker. Where possible, please avoid sending us support requests with minimal information.

Respect

Remember, the helpdesk team are not the cause of your issue and are here to help you.

Understanding

There are times of the year when there is considerable load on the Department and your call or problem may take some time to address.

Provide us with feedback

We are continually seeking ways to improve our efficiency. When you see that something can be improved on, please don’t hesitate to let us know about it. Speak to one of our staff.